Customer Service

1. Introduction to customer service 2. Welcoming 3. Product Knowledge 4. Etiquette 5. Dealing with customer complaints 6. Body language 7. Appearance and Presentation

Employability Skills

Communication Skills, Interview Skills, Curriculum Vitae and Resume writing guides

CERTIFICATE IN MANAGEMENT AND SOCIAL SCIENCE

Upon successful completion of the Certificate Level they will be allowed to proceed to the Diploma Level of that undergraduate programme of study The Certificate Programme will widen access to tertiary education in the fields of Business, Finance , Economics, Procurement, Banking, Marketing, Accounting, Social Sciences, Tourism and Hospitality, Communication, Counselling, Management and the like

DIPLOMA IN PUBLIC ADMINISTRATON AND MANAGEMENT

To develop IT skills at the proficiency level To respond to the behaviour of people in a changing work environment To ensure the professional development of learners

NEW GEN FOUNDATION EXTENDED PROGRAMME

English Proficiency for University Introduction to Business

NEW GEN FOUNDATION PROGRAMME

Academic English Learning at University: Tools & Practices

CERTIFICATE III IN BUSINESS

Organise personal work priorities and development Deliver and monitor a service to customers Implement and monitor environmentally sustainable work practices

LEADERSHIP DEVELOPMENT WORKSHOP

Become a better Leader. Learn to be a good Role Model. How to manage a team.